This page lists the research and data sources behind the statistics featured on capilahealth.com. All numbers are directional, based on external studies and industry reports, and are not guarantees of results for any individual clinic or patient. Each citation links to publicly accessible research, white papers, or expert summaries so readers can review the original context.
Section / toggle labels and contents
1. Customer support & automation
Label: Customer Support & Automation Statistics
Body (inside toggle):
- Intercom – Customer Service Trends Report 2024 (PDF) – data on rising customer expectations, automation handling 11–30% of support volume, and shifts in support operating models.
- Intercom – Customer Service Trends Report 2024 (overview article).
- Intercom – Customer service trends as we know them are dead – commentary on AI‑driven transformation of support.
2. Self‑service & instant answers
Label: Self‑Service & Instant Answers
Body:
- Harvard Business Review – Kick‑Ass Customer Service – study showing that 81% of customers try to solve issues themselves before contacting support.
- Raffle AI – 14 Stats Proving the Value of Self‑Service in Customer Service – summary of self‑service adoption and expectations.
3. Hair‑transplant outcomes
Label: Hair‑Transplant Outcomes & Success Rates
Body:
- GetHair – Unlocking Hair Transplant Success Rates: What the Data Reveals – overview of typical success rates and factors influencing outcomes.
- Looks Studio – Success rates of hair transplants: Are results always satisfactory? – discussion of graft survival, expectations, and satisfaction.
4. Hair‑transplant patient satisfaction